General Rules
1.1
This website owned and operated by a company registered in the Republic of Cyprus, with its principal place of business at Atho, 6, 1087, Nicosia, Cyprus. All gambling services are provided by parent company, with its registered address at Dr. Henri Fergusonweg 1, Curacao. The website is operated under eGaming License, issued Authorized and Regulated by the Government of Curacao.
1.2
The General Terms and Conditions are a lawful agreement between an account owner (user/player) and the company (www.spinline.com). All account owners registered at www.spinline.com should act in accordance with the General Terms and Conditions.
1.3
Before you start playing, you must register a player account at www.spinline.com.
1.4
An account at www.spinline.com is an account belonging to its Owner for honest execution of normal commercial transactions between the Owner and Spinline and for betting money or engaging in other gambling-related activities.
1.5
www.spinline.com hereinafter referred to as the “Website”, is an Internet gateway accessed online at www.spinline.com. It has all relevant information about Spinline activities and used by the Company to provide services to its account owners.
1.6
Please mind the fact that each game at Spinline has its own rules and conditions.
1.7
You can read the terms and conditions of every bonus and promotion in the "Promotions" section of the Website.
1.8
Users must use all the services provided by the Company in accordance with the Terms and Conditions and applicable restrictions.
1.9
The text of the Terms and Conditions is in English, which has legal force. The translation of the Terms and Conditions into any other language is carried out for information purposes only. In case of any inconsistency or discrepancy between the English language text and any other language version, the text of the Terms and Conditions in English shall prevail.
1.10
If you do not agree to accept and follow all the Terms and Conditions, please refrain from opening an account and/or using the Website. Continue of usage of Website services will approve your acceptance of the Terms and Conditions of Spinline.
Create An Account
2.1
Before you start playing or using our services, you must register a player account at our Website.
2.2
You can create an account at www.spinline.com in several ways:
- by pressing Registration button and following the on-screen instructions;
- by using other means proposed by Spinline from time to time.
2.3
Your account will be managed by Spinline and/or its affiliate and/or another company you entered into the contract with.
2.4
You must provide us with correct personal data during registration, which includes your name, surname and date of birth, as well as contact details, address, phone number, and email (hereinafter referred to as the "Personal Data") and keep your details up-to-date.
2.5
The finance department may postpone processing a withdrawal request due to additional verification.
2.6
By creating your account, you guarantee the following:
- You understand and accept the existing risks of losing your money by using the services of the Website;
- You are at least 18 years old. If you are under 18, please close our Website;
- You are over the legal gambling age in your jurisdiction;
- Gambling is not prohibited in your jurisdiction;
- You can enter into contracts under the laws of your jurisdiction;
- You are not banned from gambling;
- Your account hasn't been deleted for the following reasons: conspiracy, fraud, criminal activity, violation of the Terms and Conditions, or the Responsible gaming clause.
2.6.1
To prevent fraud and to add an additional layer of security to your transactions, Spinline performs identity verification and payment authentication:
- You must complete the account verification after placing a withdrawal request or by demand from the Risk Department. This could be done by uploading requested documents on the Spinline website. If you have any additional questions regarding verification process, contact financial department directly by sending an email to: kyc@spinline.com;
- All the documents must be provided within 30 (thirty) calendar days starting from the date of the withdrawal request. If you fail to verify your account in established time, winnings will be confiscated and your account will be permanently closed due to failed verification procedure;
- The account verification process typically requires up to 3 (three) business days upon receiving from you of all the requested documents that meet our established standards. The verification timeline may be extended if additional documents or checks are required. KYC Department are available Monday through Friday, from 09:00 to 18:00 (GMT+2).
2.7
In some cases, the Spinline Risk Department has the right to request video verification from the player via Skype:
- until the player does not pass the verification procedure by calling Skype at an agreed time with the representative of the Risk Department with possibility to re-schedule up to 3 times in case of events outside of the player's control, the Site Administration reserves the right to close the account. The player has no right to refuse Skype Call Verification. If the player refuses to pass Skype Verification, then the Site Administration classifies it as a failed verification. In this case, all the winnings will be confiscated, and the account will stay closed without permission to reopen.
2.8
When creating an account, your personal data must be accurate and, where necessary, kept up to date, such as name, address, email address, etc. You're not allowed to create multiple accounts: only 1 account per person. You're not allowed to create an account for any other person, family member, household/address (mail or IP), email, or device. Any other accounts besides your main Spinline account are considered duplicates. The Casino reserves the right to block multiple accounts without notice.
If we decide to delete a duplicate account:
- all bonuses, free spins, and winnings that you received by using this account will be canceled;
- the Company has the right to confiscate deposits that were made with a duplicate account. Any of your accounts (both main and duplicate) can be used to withhold deposits;
2.9
When it comes to gambling laws, they differ from country to country. The following is a list of countries where online gambling is illegal, so you cannot create an account at Spinline:
Afghanistan, Algeria, Angola, Argentina, Armenia, Aruba, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Central African Republic, Chad, Chile, China, Colombia, Comoros, Democratic Republic of the Congo, Republic of the Congo, Costa Rica, Cuba, Curaçao, Cyprus, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, France, Gabon, Gambia, Georgia, Ghana, Great Britain, Guatemala, Guinea, Guinea-Bissau, Honduras, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Lithuania, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nepal, Netherlands, Netherlands Antilles, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Palestine, Panama, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Republic of Moldova, Romania, Russian Federation, Rwanda, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Somalia, South Africa, South Korea, South Sudan, Sri Lanka, Sudan, Syria, São Tomé and Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tunisia, Turkey, Turkmenistan, Uganda, Ukraine (including temporarily occupied territories), United Arab Emirates, United States of America, Uruguay, Uzbekistan, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe.
Spinline has the right to suspend any account created by residents of these countries, as well as to cancel deposits and bets.
2.10
Some game providers may restrict certain games from being played in certain countries.
2.11
NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses. Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Sweden, Switzerland, United Kingdom, United States of America.
2.12
All NetEnt Casino Games may not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
2.13
The followed NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above:
2.13.1
In addition to the jurisdictions set out in paragraph 2.11., Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
2.13.2
In addition to the jurisdictions set out in paragraph 2.11., Vikings Video Slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
2.13.3
In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories: Indonesia, South Korea.
2.13.4
In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
2.13.5
In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories: Cuba, Jordan, Turkey, Saudi Arabia.
2.13.6
Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse, and The Invisible Man) may only be played in the following territories: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, and Ukraine.
Spinline Account Management
3.1
Spinline may at its discretion at any time:
- reject a user's request to create a Spinline account;
- block an existing Spinline account without notice;
- reject deposits without explanations;
- request additional documents at any time to verify the identity of an account owner. The Сompany has the right to suspend the account until the user provides necessary documents;
- suspend or block access to the services of the Сompany, confiscate funds from the player's balance if the same payment details are used with another account.
- store and manage users' funds in accordance with generally accepted financial management principles for such funds;
- block a Spinline account, confiscate funds or reject claims if an account owner directly or indirectly violated the Company's corporate policy published on the Website or is caught or suspected of conducting illegal activities on Spinline (violated a law in vigor or other regulations, the rights of a third party);
- suspend or block access to some or all games, promotions, prize drawings, or other services, if there's a legitimate reason to believe that a Spinline account is used, has been used, or will be used to carry out fraud or any other illegal activities;
- suspend or block access to the services of the Сompany, confiscate funds if there are reasons to believe that a user is cheating or attempting to harm (in any way) the client base or the Spinline software;
- suspend or block access to the Website if there are reasons to believe that a user is using AI to play on the Website or trying to team up with another player or group of players. By registering on the Website, a user agrees to play in accordance with the principles of fair play, otherwise, he will have an undeniable advantage in a game over other players.
- timely suspend or block the Account Holder's participation in the Services, forfeit or confiscate funds available on the Spinline Account if its Holder is found cheating. Also, it can happen if Spinline administration has the reasons to believe that the Account Holder has used a system (including machines, robots, computers, software, or any other automated system), that is designed to defeat or capable of defeating the Client Application and/or Software.
3.2
Spinline guarantees:
- safe and proper management of user funds;
- collection, storage, and management of personal data of users in accordance with the Information privacy law;
- storage of user funds in a separate bank account.
3.3
Spinline is not a financial institution and does not charge interest on registered user accounts.
3.4
You're not allowed to create multiple Spinline accounts: only 1 account per person. If a user has violated this condition, Spinline has the right to block and/or delete duplicate Spinline accounts, confiscate or redirect all funds to the main Spinline account. Any bonuses of duplicate Spinline accounts will be confiscated.
3.5
It is prohibited to disclose your account data to third parties, sell or transfer access to the account, or buy access to another account.
3.6
It is prohibited to transfer funds from one account to another
Responsible Gaming. Account Settings
4.1
Account settings allow an account owner to:
- block access to the Website for a certain period of time.
4.2
For players who wish to control their gambling activity, we offer a temporary account suspending, known as “Take a break” setting. This allows you to suspend your account on the website for a minimum of 24 hours. After enabling this setting to your account, you will receive an automated confirmation email from support@spinline.com, and you won't be able to reactivate your account under any circumstances until the chosen period expires. When the suspending period ends, you will receive a notification email, and your account will be automatically reactivated.
4.3
The “Take a break” setting allows you to get only “View” access to your account, however all the Website’s functions will be disabled for you.
4.4
The "Take a break" setting can be enabled at any time. If there are any active withdrawal requests, they will be automatically canceled, and the funds will be returned to your balance. You will be able to request a withdrawal again after the "Take a Break" period ends.
4.5
If Spinline has reason to believe that gambling can ruin a person's life socially, emotionally, and financially, the Company reserves the right at our sole discretion to block the user’s access to his account.
4.6
Gambling can be addictive. Please remember the following:
- Gambling should be for entertainment, not a way to make money;
- Avoid chasing losses;
- Only gamble with what you can afford to lose;
- Keep track of your gambling time and expenses.
4.7
If you need information about responsible gaming, contact our customer support at support@spinline.com or visit www.responsiblegambling.org for further assistance if you feel that gambling is becoming a problem for you.
Active and Inactive Accounts
5.1
An account is considered inactive if it hasn’t been used for more than 12 consecutive months.
5.2
Spinline has the right to suspend or delete accounts if:
- a Spinline account doesn't record any transaction for 12 consecutive months (such accounts are considered inactive. If your account has become inactive, and we tried to get in touch with you, but there was no answer, the Company has the right to delete your account);
- Spinline administration tried to get in touch with the owner of the inactive account, but there was no answer / necessary payment instructions were not respected.
5.3
If your account has been blocked or deleted, and your account balance is positive, you must contact Spinline support and, if necessary, provide detailed information to resolve the issue of possible withdrawal of remaining funds.
5.4
The Company has the right to charge a monthly fee for an inactive account of 5 EUR/month (or the equivalent in another currency).
5.5
Any balance on an inactive account received as cashback will be immediately canceled.
Chargeback
6.1
According to the following conditions, any laws, regulatory acts, policies, and provisions of the General Terms and Conditions and without prejudice to the Company, Spinline reserves the right to suspend a Spinline account for the period needed to fulfill a chargeback request.
6.2
Upon receipt of a chargeback request, Spinline will send a notification about its processing to the e-mail address indicated in the owner’s account. This is to confirm the identity of the account owner, as well as to clarify the payment method used by the owner to deposit or withdraw funds. If, after receiving the notification, the account owner didn’t confirm his identity and payment method, Spinline will send two additional notifications to the e-mail address indicated in the owner’s account. A processing fee of 50 EUR will be deducted from the amount to be refunded for each email sent.
6.3
If during the processing of a chargeback request the user account was blocked and the user:
- not logged into his account for 6 consecutive months
- didn’t confirm his identity, payment method, and details for returning unused funds, Spinline has the right to debit the remaining funds from the inactive account in its favor.
Close a Spinline Account
7.1
The player can close his account for an indefinite period by sending a closure request from the email address associated with the registered account to Spinline support at support@spinline.com. Sending the closure request to any other email addresses does not guarantee that the request will be fulfilled.
7.2
If you want to close your account due to gambling addiction, or your account was blocked by Spinline due to fraudulent activities, you agree to never create a new account on this Website. The Company is not responsible for any losses you may incur after opening a new account. We reserve the right to close an account violating these conditions at any time.
7.3
You can close your account only if you do not have funds on the balance and/or there aren’t any withdrawal requests in the course of processing.
7.4
If a player closes his casino account due to “problems with gambling” / “loss of self-control over the game” / “gambling addiction”, in this case, the player is prohibited from playing on the sites of the casino partners, which are indicated in the license of this casino.
7.5
The player undertakes not to open a new account. The casino is not responsible for opening by you a new account and any losses that you may incur after opening a new account. We reserve the right at any time to close an account that was created in violation of these rules.
Deposit Rules
8.1
Any financial transaction (balance replenishment/money transfer, etc.) via a Spinline Casino account can be carried out at any time with the help of third-party payment processors and/or financial institutions referred to as “Electronic Service Providers” (ESPs).
Method, conditions, availability, and duration of monetary transactions on the account depending on the time required to perform these transactions, as well as on the country of residence of a user and a financial institution used for these transactions.
8.2
Spinline has the right to reject a transaction if an account owner did not provide enough evidence to prove his identity, age, location, and ability to pay.
8.3
Spinline transfers all funds received from an account owner to his Spinline account. All user funds are stored in a bank account separate from that of the Company.
8.4
An account owner can:
- deposit funds to his Spinline account by using credit cards, bank account, payment systems opened with Financial institutions or its licensees and registered on his own name;
- it is forbidden to provide access to the account to third parties, including for making deposits or withdrawing funds. An account owner agrees that his account is for his own use only;
- an account owner is not allowed to transfer funds from your account to other players or vice versa;
- an account owner is not allowed to use third-parties payments to deposit funds into his account;
- an account owner is solely responsible for compliance with the above obligations.
8.5
Spinline has the right to reject a bet if the name of the account owner from which funds are transferred differs from that indicated in the personal/contact information of the account owner and there is insufficient evidence that this account really belongs to the account owner.
8.6
Spinline does not interfere with the balance of a Spinline account owner unless it is necessary to:
- debit a Spinline account for a bet made, to be made, or about to be made by its owner during a game;
- initiate a chargeback by request of a Spinline account owner;
- pay basic bank fees for deposits and withdrawals.
8.7
The balance on your Spinline account may become negative if you have sent a chargeback request to a Financial institution and it has been approved.
8.8
If an account owner requests a withdrawal of funds he deposited or received from the Company as real money, but never used in games, Spinline will reject this request to prevent money-laundering.
8.9
Spinline has the right to determine maximum and minimum deposit amounts depending on the payment method chosen by a user.
8.10
Some countries may ban gambling and classify gambling games as illegal. If you are a resident of these countries, please stop using the Website immediately. Users are responsible for their actions or conduct on the Website in accordance with applicable laws.
8.11
Spinline prohibits the use of the Website for money laundering. The Company has the right to block any suspicious transactions and notify the relevant authorities about them.
8.12
Spinline undertakes to check transactions of all users to prevent money laundering.
8.13
A user is fully responsible for paying and performing the necessary tax checks, as well as for paying all necessary taxes associated with winnings, prizes, his account, and activities on the Website.
8.14
A user confirms that he’s the legitimate owner of the money he deposits and that the money is not tainted with any illegality and does not originate from any illegal activity or source. A user undertakes to use only those funds in the Casino that were obtained legally.
8.15
When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the "G2A Pay services provider") to purchase on our website, responsibility for your purchase will first be transferred to G2A.COM Limited before it is delivered to you. G2A.COM is becoming a Merchant of Record over your purchase. G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment-related customer support. The terms between G2A Pay services providers and customers who utilize services of G2A Pay are governed by separate agreements which can be found under the link https://pay.g2a.com/terms-and-conditions and are not subject to the Terms on this website.
8.16
To proceed with the payment transaction, you temporarily entrust the G2A.COM with the subject of the transaction, and G2A.COM takes responsibility for the product and the transaction processing.
8.17
With respect to customers making purchases through G2A Pay services provider checkout, (i) the Privacy Policy of G2A Pay services provider shall apply to all payments and should be reviewed before making any purchase, and (ii) the G2A Pay services provider Refund Policy shall apply to all payments unless notice is expressly provided by the relevant supplier to buyers in advance. In addition, the purchase of certain products may also require shoppers to agree to one or more End-User License Agreements (or "EULAs") that may include additional terms set by the product supplier rather than by Us or G2A Pay services providers. You will be bound by any EULA that you agree to.
8.18
You are responsible for any fees, taxes, or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.
8.19
For customer service inquiries or disputes, You may contact us by email at support@spinline.com.
8.20
Questions related to payments made through G2A Pay services provider payment should be addressed to paymentissue@g2a.com.
8.21
Where possible, we will work with you and/or any user selling on our website, to resolve any disputes arising from your purchase.
8.22
Please note that the minimum deposit amount is 20 EUR / 30 AUD / 30 CAD / 200 NOK / 30 NZD / 150 DKK / 20 CHF / 90 PLN / 8,000 HUF. For all unspecified currencies - the equivalent in Euro as of today. The maximum deposit amount depends on the payment method you choose and will be displayed when selecting the payment method.
Withdrawal Policy
9.1
Withdrawal from the gaming account can be made in any way available at the Casino website at the time of replenishment.
9.2
The Casino reserves the right to transfer funds in a way different from the payment method specified by the Gambler.
- When verifying your account you must provide the following documents:
- copy of your passport or driver’s license in color with valid expiration date;
- copy of the credit/debit card in a color that was used to replenish the balance (both sides). It is necessary to hide the middle 8 digits of the card and the CVV code
- screenshot of your bank account with the following information:
- Bank account number / IBAN
- Bank ID / BIC
- full address of the recipient party (zip code, street, city, country)
- screenshot of your electronic wallet, that was used to replenish the balance (with wallet number and personal data page)
- if necessary, your selfie with a passport or driver’s license in hand
- copy of the utility bill (not older than 3 months), which clearly shows the name and address of residence
- We may occasionally request additional information or details regarding any deposit made by you.
- All withdrawal requests are processed by the Financial department only after the successful identity and account verification, on Monday – Friday 9.00-18.00 (GMT+2).
- Spinline is not responsible for non-compliance with the withdrawal terms for technical reasons beyond the control of the Casino.
- Spinline has the right to determine its own payment and withdrawal terms and maximum and minimum withdrawal amount for each procedure, which may differ depending on the withdrawal method, account status, and other possible factors affecting the withdrawal process.
- The number of simultaneous withdrawal requests is limited to one active transaction.
9.2.1
All requested documents by our financial department that are required for the verification of your account should be sent via email to: kyc@spinline.com.
9.3
Spinline may, at its discretion, choose a Payment service provider to perform certain procedures concerning deposits, withholding, and managing funds and/or to facilitate the withdrawal process from Spinline accounts.
- request a withdrawal of funds from his Spinline account only to his personal account opened with Financial institutions or its licensees;
- withdrawal can only be made using the same method that you used to add funds to your account. Therefore, you must ensure that payment details meet the requirements of a respective payment system. If a payment system is not available for withdrawal for any reason, the Casino has the right to choose a withdrawal method at its sole discretion;
- The Casino has the right to determine its own payment and withdrawal terms and maximum and minimum withdrawal amount for each procedure, which may differ depending on the withdrawal method, account status, and other possible factors affecting the withdrawal process.
- If the amount of bets from the player’s real balance at the time of application for withdrawal is less than three times the deposit, the Company has the right to withhold a commission of up to 15% of the withdrawal amount. The commission is deducted from the player’s real balance.
- The financial department has the right to refuse to withdraw funds with a charge of 15% of the withdrawal amount and ask the player to finish the necessary wagering.
- an account holder is fully responsible for providing the Spinline administration with accurate payment details to request withdrawals or refunds;
9.4
Withdrawal is carried out by transferring funds to the bank account of a Spinline account owner if he made such a request. Spinline has the right to limit the maximum withdrawal limit per transaction / in 24 hours/month for Spinline account.
9.5
To withdraw funds, you must perform the following steps:
- Select Withdraw funds in the appropriate section of your Spinline account.
- Choose a suitable withdrawal method.
- You may be asked to provide the necessary personal data to confirm your identity, ownership of the account, and the amount required for withdrawal.
- After clicking on the "Confirm" button, you will see a notification confirming the withdrawal request.
- Withdrawal can only be made using the same method that you used to add funds to your account. There may be restrictions on withdrawals. Spinline may require additional information to confirm your identity and account to be credited(selfie with passport/credit or debit card, etc.).
9.6
Spinline reserves the right to charge a processing fee for withdrawals.
Refund Policy
10.1
A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account.
10.2
No refund can be initiated once the alleged deposit (including all forms of bonus) has been played using the services provided by the Company.
10.3
If you have funded your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.
10.4
Before a refund is processed all bonuses and winnings in your account will be deducted before calculating the amount to be refunded.
10.5
In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties.
10.6
If the client initiates the "deposit refund", in this case, the funds will be returned to the client within 7 business days, after the client has requested a refund by e-mail to: kyc@spinline.com Monday - Friday 9.00-18.00 (GMT+2), as well as the confirmation of the request from the financial department side.
10.7
We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account User is adequately established to our satisfaction. You agree to provide, in case We demand, your Identity Document (Passport, Driving Licence, Identity Card) and any Proof of Address you may provide (Utility Bill, Rental Agreement, etc.), also, Verification of your Payment Method Ownership may be required. If such documentation is not provided within ten (10) days of our request, then such refund or reverse transaction shall not be affected.
Anti-Money Laundering Policy
11.
As soon as the Player opens an account with Spinline Casino, the Player agrees to abide by all the rules and regulations relating to anti-money laundering that are in place. In short, the Player binds himself not to use funds that are, in any way whatsoever, the proceeds of crime.
Players may not use Spinline Casinos services in any way directly or indirectly associated with money laundering.
If the Player does not respect these rules and regulations, the Spinline Casino may suspend the Player’s Account pending investigation.
Registration of Players
The process for the registration of players is provided under the Terms and Conditions.
Before any opening of an Account, there must be registered by the Players which involves the provision of accurate details to Spinline Casino. It is the Player’s responsibility to immediately provide Spinline Casino with updated information to any information/documentation provided at the initial Account opening stage. Spinline Casino has the discretion to verify the creditworthiness of a Player with third parties who previously provided any information on the Player.
Upon Registration, the Player must fill in all the information requested, and it is the Player's responsibility to ensure that the information provided is complete and accurate.
Spinline Casino reserves the right to carry out verification procedures. In case Spinline Casino suspects that the Player provided false information, we are entitled to close and block the Player's access to the Account.
The Player has the responsibility to inform Spinline Casino of any updates or changes to his information.
If Spinline Casino becomes aware that a person has provided false information We will immediately cancel that person’s registration as a Player with Spinline Casino and close his Account.
No person under eighteen years of age (or the applicable majority age in that person’s jurisdiction) may be registered as a Player and any funds deposited or any money won by any such persons shall be forfeited to the Regulatory Authority.
Spinline Casino shall, always, keep a secure online list of all registered Players. Anyone can only register a single Account with Spinline Casino and multi-account practices are strictly prohibited.
Anonymous Accounts
Spinline Casino shall not open anonymous Accounts or Accounts in fictitious names such that the true beneficial owner is not known.
Examination of transactions
Spinline Casino reserves the right to monitor all the transactions to prevent money laundering. Furthermore, Spinline Casino reserves the right to examine with special attention, and to the extent possible, the background and purpose of any complex or large transactions and any transactions which are particularly likely, by their nature, to be related to money laundering or the funding of terrorism.
Payments of winnings
A Player requesting the first withdrawal following registration shall be required to verify his identity through the submission of a copy of an identification document. The withdrawal request shall not be acceded to by Spinline Casino before receipt of a copy of this document from the Player.
In all cases, Spinline Casino reserves the right to suspend a cash-out request pending verification of the Player’s identity, age, and location.
Payments of winnings or refunds shall be transferred back through the same channel from which the Player had made the original transfer in the first place. Where this is not possible, the Player shall be requested to provide an alternative channel together with sufficient proof that such channel relates to the Player. It shall be within the Spinline Casino's sole discretion to determine whether proof provided by the Player is sufficient or not. Spinline Casino may, in its sole discretion and accordance with the licensing compliance rules and an internal risk assessment, require the first payment of winnings for the Player being released as the bank transfer wire to complete the KYC verification checks.
All withdrawals from Players must be thoroughly checked as per our payout management procedures before being processed. When it becomes evident that a player never had the intention to carry out any betting activity with us, the Player should be informed that funds will not be processed until his identity, age, and place of residence is proven beyond doubt and/or a period of at least three months has elapsed from when the deposit was made.
Acceptance of wager Spinline Casino shall not accept a wager from a Player unless– an Account has been established in the name of the Player and there are adequate funds in the Account to cover the amount of the wager, and the funds necessary to cover the amount of the wager are provided in an approved way.
AML Procedures
To reduce the possibility that our operation is used to launder money:
Only bets from known individuals are accepted.
Cash deposits or withdrawals are not accepted.
We reserve the right to limit bets without prior notice.
Betting activity will be monitored for irregular patterns.
All withdrawal requests will be manually checked to ensure withdrawals are always paid out to the same account used to deposit whenever possible.
Players who deposited but did not place any bets, or only made a deposit to receive free spins, cannot withdraw any money from their casino account.
A player always needs to have placed at least х3 of his deposit amount in bets before he or she can withdraw the money.
SpinlineCasino shall not make any payment until the Player’s identity, age, and place of residence have been verified.
Cash Spinline Casino cannot accept cash from players and funds may be received from Players only by any of the following methods-
i. credit cards.
ii. debit cards.
iii. bank transfer;
iv. e-wallets.
Reporting to authorities
Spinline Casino reserves the right to report suspicious transactions to the relevant authorities.
Disclaimer of Liabilities
12.1
A user shall be fully responsible for any activities undertaken on his Spinline account, including participation in games. The Website and Games are provided without any warranties, express or implied.
12.2
The company, its directors, employees, partners, service providers:
- do not guarantee that the software or the Website is consistent with that purposes, which they can be used with;
- do not guarantee that the software and Website do not and will not have any errors;
- do not guarantee that the Websites and Games will be smooth accessible
- are not responsible for any loss, costs, expenses, or damages, whether direct, indirect, special, consequential, incidental, or otherwise, arising in relation to your use of the Websites or your playing the Games.
12.3
You agree to respect the security of the company, its directors, employees, partners, and service providers and protect them from any cost, expense, loss, damages, claims, and liabilities however caused that may arise in relation to your use of the Website or participation in the Games.
Collusion, Cheating, Fraud and Criminal Activity
13.1
Regarding the company and during the usage of services, provided by Spinline, users are prohibited from:
- abusing of bonuses or other promotions;
- chargeback/refund/recall procedures with a credit card or other payment methods after deposit was used;
- using unfair external factors and influences on the game result (often known as cheating);
- using unfair advantages;
- opening and using any extra Duplicate Accounts;
- Implementation of fraudulent and criminal activities (as defined in paragraph 13.4) They constitute "Prohibited Practices" and are not permitted. Spinline will take all reasonable actions to prevent and detect such practices and to identify the relevant players concerned if they do occur.
13.2
You agree that you shall not participate in any form of Prohibited Practice or be connected with them in connection with your access to or use of the Services. You are responsible for the fairness of your gaming process. You also agree that you will report to the Spinline administration about attempts to collude, take unfair advantage, or conduct criminal activities of other players if you become aware of them.
13.3
In the case, if:
- we have strong reasons to believe that you have taken part in or have been connected with any form of Prohibited Practice (any fraud, cheating, collusion, and else Prohibited Practice);
- you have "charged back" or denied any of the purchases or deposits that you made to your account;
- you are classified as bankrupt or suffer from analogous proceedings anywhere in the world.
Spinline has a right to withhold the whole balance or part of it, to recover from the account the amount of any deposits, payments, bonuses, or winnings, if we have a reason to believe that they have been affected by any of the paragraphs, mentioned above.
13.4
By "fraudulent practice" we mean any fraudulent activity which is/were implemented by you or by any other person (or even group of persons), who did it using your name and account, or who acted in collusion with you.
13.4.1
Fraudulent practice includes:
- fraudulent activities related to charge-backs and rake-back;
- the usage of a stolen, cloned, or otherwise unauthorized credit or debit card, as a resource of funds;
- the Account Holder`s collusion with other users for getting an unfair advantage (including through bonus schemes or similar incentives offered by us);
- trying to use false or misleading information in registration of account;
- any illegal act in any applicable jurisdiction act, which you have done or tried to do. The fraudulent practice also includes unfaithful acts or those, which were made to defraud us and to circumvent any contractual or legal restrictions (whether such act actually causes us any damage/harm or not).
13.4.2
Unfair advantage includes (but is not limited by):
- the exploitation of a fault, loophole, or error in our software or software of any third party's, if you have exploited it for getting an advantage;
- the usage of automatic players ('bots') or other third-party software or analysis systems aimed at forecasting game results or influencing on it;
- the exploitation of an error on the Website or mistake in General Terms and Conditions by you to get the advantage of you or to the disadvantage of us or any third party.
13.4.3
Bonus Abuse includes (but is not limited by):
- a violation of Terms and Conditions of a bonus, free spins, or any other our promotional offer;
- the creation of duplicate account (or several accounts) for getting multiple bonuses;
- Delaying game rounds in any game, including free spins and bonus features, to a later time usage, when player has no wagering requirements;
- Leaving bets on a table games, and returning to the game after bonus wagering has been completed;
- Playing games with bonus money to build up in-game value, and then cash out on the built-up value during real-money play;
- Spinline reserves the right to further explore the issue of bonus abuse and charge the amount of winnings (with use of bonus) from the account of a user, if the rules violation was detected.
- In the case, if Spinline administration has a strong reason to suspect the Account Holder in bonus abusing (either on their own or as part of a colluded group), Spinline reserves the right to:
- to annul the bonus received by Account Holder and to cancel any winnings from that bonus;
- to block the bonus offer for the Account Holder;
- block access to particular products;
- to block the participation of Account Holder in any future promotional offers;
- to block immediately the Account Holder’s account.
Closure Of the Account
TERMINATION OF THE TERMS OF USE CLOSURE AND TERMINATION BY YOU
14.1
If there is no debt to us or any other Third side, you can close Your Account and terminate the Terms of Use on not less than twenty-four hours’ notice to us at any time. You can contact our Customer Services Department via email support@spinline.com for noticing us about your decision.
14.1.1
In a request for closure of the account you may mention:
- the objective of your request (closure of the account);
- your login on the website;
- the reason for your decision (in particular if you are going to close your account because of concerns over the level of Your use of the Services. We will reply to your request after getting it. There will be a confirmation of the closure of the account and the date when this closure will be effective. Account Holder, for his part, commits to continue to assume responsibility for all activity on Your Account until such closure has been carried out by us (at which point the Terms of Use shall terminate).
14.2
Spinline reserves the right to withhold any funds on your account during its closure or after it. Funds may be withheld, if:
- there is a debt to us or any other Third side (related to your account);
- you are suspected by us of collusion, cheating, fraud, money laundering, or other criminal activities.
14.3
In some cases, we can open your account again after its closure if you asked us to do it again. For opening an account again we will use that information about your identity and payment methods, which were mentioned in your previous (closed) account. The Terms of Use will be in force at the date of any such re-opening and any prior entitlements (including, but without limitation, to bonuses or contingent winnings) will no longer be valid. According to the request to the e-mail address kyc@spinline.com about the return of funds from your account, the Casino Administration has the right to request from the client all the necessary documents for the verification procedure of the account, user, payment method at its discretion, to identify the user as a player. Funds will be returned to the client only after the verification and identification procedure by paragraph 7.6.
CLOSURE AND TERMINATION BY US
14.4
Spinline, in its turn, reserves the right to close your account at any time and terminate the Terms of Use and send you a written notice about it by using contact details in your account. In the event of any such termination by us, we shall as soon as reasonably practicable following a request by You, refund the remain balance of Your Account.
14.5
Any outstanding balance in your account will be returned to you after an account closure. You will get back your funds from the account if there is no debt to us or any other Third side (debt, related to your account).
14.6
In that case, if we should close your account because of collusion, cheating, fraud, money laundering, other criminal activities, or breaching of the Terms of Use, which damaged us or any other Third side, the balance of Your Account will be non-refundable and deemed to be forfeited.
SUSPENSION BY US
14.7
Spinline reserves the right to suspend your account in the circumstances, which were expressly set out in the Terms of Use. If the suspension of your account came into effect:
- all activities using the suspended account will be suspended also (including deposits, withdrawals, betting, or gaming). User will be able to act with using his account again in the day when we activate his account;
- any bonuses or contingent winnings will not be credited to the account;
- we will consider the reason which forced us to suspend your account. We will try to resolve this issue at a reasonable time so that the account can be activated again or closed if necessary.
14.8
Spinline reserves the right, at its own discretion, to void any winnings, to forfeit any balance (winnings and deposits) in your Spinline account, to cancel any bet, to terminate the Agreement, and to suspend for Account Holder the usage of Services or deactivate his/her account if:
- we have a reasonable ground to suspect that the Account Holder used forged documents (photos, scanned documents, screenshots, etc.) during the verification process or at any another moment the Agreement is active;
- you are suspected by us in bonus abusing or just in attempting bonus abusing (on your own or as a part of a colluded group);
- you are suspected in any fraudulent, collusive, fixing, or other illegal activities regarding Spinline or any other Third parties;
- we have a strong reason to believe that you use any software-assisted methods or techniques or hardware devices during your gambler/gaming process using the services provided by Spinline.
14.9
In case of any violation of the rules during using the site and its services, or in case of any suspicion of fraud and other illegal actions from the player’s side, the Operator has the right to close the existing player’s gaming account and to follow a message to the player about the account closure. In regard to any alternative dispute resolutions, the Spinline administration is ready to provide the necessary information indicating the reasons to the Third parties involved in resolving the dispute.
- If Spinline administration makes a decision to close the user`s account or if the user on his own make such decision and send an appropriate request to Spinline Customer Service Department, the full balance will be paid out unless the user is not suspected in any illegal and/or forbidden (e.g. Arbitrage, etc.) activities.
Access to the Services and Usage of Them
15.1
You assume responsibility for the quality and speed of the Internet connection, which you are provided with. Also, you are responsible for the quality of the telecommunications networks, all your access devices, and all the equipment that you need to use for getting access to the Services. We will not be liable in any way for any losses caused to you as a result of technical issues, connected with the Internet connection, telecommunications networks, your access device, or other equipment you used for getting access to the Services. Spinline is not responsible and does not guarantee compatibility of services that we provide, with any particular third-party software or hardware (including any external program, used for forecasting the game results or influencing them).
15.2
Using Services, provided by Spinline, in defamatory, abusive, obscene, unlawful, or a racist, sexist, or other discriminatory nature is strictly prohibited. Users also must not use any abusive or aggressive language or images, swear, threaten, harass or abuse any other person (including other users and Spinline administration).
15.3
You agree that you will use the Website for personal entertainment only. It is prohibited to provide access or reproduce the Website or any part of it in any form whatsoever without our express consent, including creating links to it.
15.4
You are responsible for any content, which you upload on the Website. If you upload any such content on the Website, you guarantee that:
- you have obtained all necessary approvals, consents, licenses, and permissions, which are needed for obtaining this content and uploading it on the Website;
- reproducing of this content will not infringe the copyright, trademark, confidential information, or any other intellectual property rights whatsoever of any third party;
- the uploaded content will not include any material, which will be in breach of paragraph 12.2 and paragraph 12.3;
- the uploaded content complies with all laws and regulations (including, in particular, those relating to data protection and privacy);
- the Operator has a right to use uploaded content at its own discretion.
15.5
You upload all materials on the Website at your own risk. You are responsible for all risks that can be caused by content uploading. Spinline is not responsible for consequences and results (any loss of data or other damage) caused by any such uploading.
15.6
If there is a strong reason to believe that your uploading of content (or using a Website generally) is in breach of any paragraphs 12.2, 12.3, 12.4, or 12.5, Spinline reserves the right to remove from the Website any offending content immediately and without any notice and explanation.
Changes of the Website
16.1
The Company reserves the right to alter or amend any Terms or services available through the Website. You acknowledge and accept that any updates, or additions posted on the website, will take effect immediately. Each user is responsible for ensuring that they are aware of the current Terms.
16.2
Continue of usage of Website services after any changes are made, will approve your acceptance of the Terms and Conditions. If you disagree with any of the changes, you must stop further use of the Website.
Third-Party Software
17.1
Software may be needed to download and install to your access Device for making the use of the Website possible for you. Software may include (but is not limited to): Access Device applications, our downloaded Casino products, any promotional, marketing, or facility applications, products, and software.
17.2
In such circumstances, you may be required to enter into a separate agreement with the owner or licensor of such Software in respect of Your use of the same (a "Third-Party Software Agreement"). In that case, if the third-party agreement contravenes the Terms of Use, the Terms of Use will prevail.
17.3
You are responsible for ensuring that any Software is downloaded on your access device in a manner compatible with your own access device-specific set-up. We are not responsible for damaging your device, which can be caused by downloading any third-party software.
17.4
Any application, which is downloaded or installed on Your Access Device, shall confirm not only the agreement between you and the provider of this application, but also it shall confirm the agreement between you and Spinline.
IT Failure
18.
If there are problems with the software or hardware, which we use for providing the Services, we will take all reasonable measures to remedy the problem as soon as reasonably practicable. If the technical issue causes the interruption of the game process (in the case, when you lost your progress and the game cannot be restarted from the same position), we will treat each case individually and in a fair manner (including the possibility of reinstating the balance on users account, recovering of the last bet or game, etc.). But if we have a reason to believe that you deliberately use a technical error, loophole, or error in our or any third party's software, used by you in connection with the Services, forgetting the advantage or disadvantage, Spinline does not take any responsibility and reserves the right not to compensate or refund players.
Errors and Omissions
19.1
When using the Services you may have a situation, when we accepted a bet or wager or made a payment by mistake. A list of such circumstances is (but is not limited):
- if we misstate any odds or terms of a bet or gaming wager to you as a result of obvious error or omission in inputting the information or setting up a market, or as a result of a computer malfunction;
- if the amount of received winning is incorrect (including that case, when it happens because of the mistake in Users guide or technical failure).
19.2
Spinline reserves the right to:
- correct any errors, which are related to placed bet, or error connected with Operator;
- at its own discretion, not to compensate for funds, which were lost as a result of such errors.
19.3
You are also responsible for controlling the availability and results of such mistakes and errors. If you have received funds on your account by mistake, it is your responsibility to inform us about it and return the money to the company. In this case, if there are reasons to think that we have transferred money to you by mistake, we reserve the right to request from you the information about the receiving of this money. We commit to take all reasonable steps for detection of the error and inform you about it as soon as possible.
19.4
We (including our employees and agents), our partners, or suppliers are not responsible for any losses (including loss of winnings)that happened as a result of any of our or your error.
19.5
If you become aware of any error connected with Services, provided by us, You shall inform us about it as soon as possible.
19.6
Spinline reserves the right to cancel any bet / withhold any winnings if they were made or were gotten by using the funds, which we transferred to you by mistake. If there is money transferred by mistake on your account, you shall repay it to us immediately or after our request.
Exclusion of Our Responsibility
20.1
You understand and take all risks, which can be caused by using our Services and gambling whatsoever. We are not responsible for any attempts by you to use the services by methods, means or ways, which were not intended by us.
20.2
Spinline provides the services, based on a professional approach and caring for users, but we can not give other guarantees about products and services, which can be connected with our Services. Particularly, we can not guarantee that the Website will be available continuously or that were not be any bugs, viruses, or other errors.
20.3
We (our group companies, affiliates, officers, directors, agents, and employees) are not responsible to the users for the following items, whether the liability is provided for by contract (or other documents) or not:
- loss of data;
- loss of benefit;
- loss of revenue;
- loss of Business Opportunity;
- loss of or damage to goodwill or reputation;
- business interruption;
- any loss or damage (indirect, special, or consequential), even where such loss or damage has been notified to us as being possible, arising out of the Terms of Use or any use whatsoever by You of the Services.
Breach Of The Terms Of Use
21.1
You agree that you will fully indemnify, defend and hold Spinline and our officers, directors, employees, agents, contractors, and suppliers harmless from and against any and all losses, costs, expenses, claims, demands, liabilities, and damages (including legal fees), however, caused, that may arise, whether or not reasonably foreseeable, as a result of or in connection with:
- the access to the Services and use of it by you or any third person, who used your username and password to login on the Website;
- violation by you of the terms and provisions of the Terms of Use.
21.2
If you violated the Terms of Use, Spinline administration may at her discretion, before your account suspension or its termination, send you a notification by using your contact details). There may be mentioned that you violate specific terms or conditions, and there will also be requirements to stop the relevant acting or failure to act, and/or requiring you to put right an act or fault on your part. We may also warn you of actions that we intended to do in the case if you do not stop the relevant acting/failure to act / to put right an act/fault on your part.
21.3
In the case, if you violate any of the provisions of the Terms of Use, Spinline reserves the right to recover from your Account any positive balance to the extent of any amount reasonably claimed against you pursuant to item 18.1.
Intellectual Property Rights
22.1
All materials on the Website (design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software, etc.) are subject to copyright and other proprietary rights, which are owned by us or used under license from third party rights owners. Any material relating to the Services may be downloaded only to one device. Hard copies may be printed solely for your own personal, non-commercial use.
22.2
It is prohibited to use the Services to obtain any intellectual property rights, which are owned by Spinline or by any third party whatsoever. According to Terms of Use, it is allowed to use the Website solely for users' own personal, non-commercial purposes.
22.3
Users are not entitled to use or reproduce any trademarks or logos, which are used on the Website at all times, except specifically permitted in accordance with the Terms of Use.
22.4
You agree that you will not allow any other person to copy, store, publish, rent, license, sell, distribute, alter, add to, delete, remove or tamper with the Website or any part of it.
22.5
You agree not to display or use any materials on the Website (such logos, designs, trademarks, and other distinctive brand features) in any manner without our prior written consent.
22.6
All the information (written letters, any attachments, etc.) between Spinline and you, are strictly confidential. It is intended solely for the addressee and must not be disclosed to any third person. It is strictly prohibited to use, copy or take any other actions for disclosure of this information.
Viruses, Hacking and Other Offences
23.
It is strictly prohibited for users to:
- damage the Website in any way;
- attempt to gain unauthorized access to the Website, the servers on which the Website is stored, or any server, computer, or database connected to the Website;
- use wrong incorrect information when creating the account and generally regarding the Company;
- open the duplicate account or more;
- intentionally or accidentally use any features, which may affect the function of the Website in any way. Following examples relay to such features, but not limited to releasing or propagating viruses, worms, trojans, logic bombs, or similar material, that is malicious or harmful;
- interfere in any way in the functioning of the Website, to delete or alter any parts/information, which is included on the Website;
- attack the Website via a denial-of-service attack or a distributed denial-of-service attack. We will report any suspected breach of the Computer Misuse Act 1990 to the relevant law enforcement authorities, as well as with Interpol and we will cooperate with those authorities by disclosing Your identity to them. In the event of such a breach, your right to use the Website will be ceased immediately.
- Spinline can not be liable for any loss or damage, which can be caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your access device and related equipment, computer programs, data, or other proprietary material due to your use of the Website or to your downloading of any material posted on such Website, or on any website linked to the Website.
Users Personal Data
24.1
All information about you and your account, which you use for action on the Website and which we hold, is securely stored and remains confidential (if another fact is not noticed in the Terms of Use).
24.2
According to law, we must comply with data protection requirements in the way in which we use any personal information collected from You in Your use of the Services. We, therefore, take very seriously our obligations in relation to how we use Your personal information.
24.3
We shall be provided with specific information by you for giving you access to our Services. Such information includes: your name and date of birth, your contact details, and also may be information about your interest in our marketing promotions).
All Before Your use of and when You use the Services it will be necessary for us to collect certain information about You, including Your name and date of birth, Your Contact Details, and may also include information about Your marketing preferences (all of which shall be known as "Your Personal Information").
24.4
When you provide us with your personal information, you consent to your data processing by us. We may process for the following purpose:
- for the purposes, which are mentioned in the Terms of Use (including the Privacy Policy);
- for the marketing purposes (we may use your personal information, including your email address and/or phone number, to send you marketing advice regarding products, services and promotions of the Website, until you decide to stop receiving marketing and promotional advertisements. To stop receiving such advisements, please click "Unsubscribe" button or contact us at support@spinline.com);
- for other purposes (when we need to process your personal information to provide you an opportunity to use our Services. For the same purpose, we reserve the right to share your personal data with our service providers and agents. We may also disclose your personal information to comply with a legal or regulatory obligation).
24.5
Spinline reserves the right to retain copies of any communications that the user sends to us (including copies of any emails) to be able to maintain accurate records of the user acting on the Website.
Use Of “Cookies” On the Website
25.
The Website uses 'cookies' for tracking your use of the internet and for assisting the functionality of the Website. A cookie is a small text file, which is downloaded onto your access device when you access the Website. It also allows us to recognize when you come back to the Website again. Cookies are used by us for the operation of the Website (for example, it allows you to remain logged in as you browse between, while you use your account for betting on or playing the games, different parts of the Website). Cookies also are used by us for our own analytical purposes. Using cookies provides us an opportunity for identifying the part of the Website or specific moment of using it, where/when customers have encountered technical problems. So it, therefore, helps us improve our customers’ experience.
- The cookies we use and their purpose.
- Required cookies: enable access to users on the website.
- Functional cookies: allow us to analyze the use of our website and your choices on the website (for example, your session key, language, or region).
Advertising cookies: allow us to evaluate how effective our content marketing is. These cookies are provided by our partners to track website visits and register new advertising players. We do not share your personal information (such as name, email address, etc.) with affiliated partners, with the exception of data on website visits collected directly by such advertising cookies. However, data about your visit to the site may be associated with other personal information obtained from other sources by suppliers.
The final processing of external data is governed by the privacy notices and policies of these third-party providers. In addition to the above, we use a number of third-party service providers who also set cookies on this website to provide the services they provide to us. Such services include, but are not limited to, helping us improve your experience by tracking your activity on the Website, measuring the effectiveness of the Website, and the effectiveness of our marketing campaigns.
Most internet browsers automatically accept cookies. If you wish, you can block some or all cookies or delete those that have already been set by changing your browser settings. However, we recommend that you do not block or delete cookies, as this may limit your use of our website.
Complaints and Notices
26.1
If it is necessary for you to make a complaint regarding the Services, provided by us, you should primarily contact Customer Support Services as soon as possible and reasonably. When contacting you should describe the issue, which you have to deal with.
26.2
If there is a dispute arising from the Terms of Use which cannot be resolved by Customer Services, You can send a relevant request to support@spinline.com. We will make reasonable efforts to resolve the matter for your satisfaction immediately or by contacting You as soon as possible.
26.3
You understand and agree with the fact that the results of all games, provided by the Services, are determined by our random number generator. If the game result, you have recently played, will have a difference between the result on your screen and the result on the game server, the second result on the server will prevail. You understand it and accept it. You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
26.4
If we want to contact the User, we may use any of his/her contact details. Notices will be deemed to have been properly served and received by you immediately after an email is sent or after we have communicated with you directly by phone (including where we leave you a voicemail), or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped, and placed in the post; in the case of an email, that such email was sent to the specified email address (if any) in your contact details at the time that any such email was sent.
26.5
If you are not satisfied with our services you have the possibility to leave a complaint directly to our licensing authority: Curaçao Gaming Control Board (GCB) at egl-applications@gcb.cw.
Transfer Of Rights and Obligations
27.1
Spinline reserves the right to transfer, assign, and sublicense or pledge the Terms of Use (an "assignment"), in whole or in part, to any person without notice to you before, under the condition that any such assignment will be on the same terms or terms that are no less advantageous to Spinline customers.
27.2
User has not the right to assign, sublicense or otherwise transfer in any manner whatsoever any of his/her rights or obligations, according to the Terms of Use.
Events Which Are Not Under Our Control
28.1
Spinline is not responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms of Use that is caused by events, which are not under our control (including, but is not limited by, any telecommunications network failures, power failures, failures in third party computer (or other) equipment, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities. These circumstances relate to a "Force Majeure Event". They are not verifiable and could not be predicted.
28.2
Our operation might be suspended for the period of continuing the Force Majeure Event. We for our part will make all reasonable efforts to resolve the issue and find the solution, which will allow us to perform our obligations despite the Force Majeure Event.
Waiver
29.1
The user shall comply with his obligations to us, also where:
- we do not insist upon strict performance of any of the user's obligation;
- we have not an opportunity to exercise any rights or remedies, which we are entitled (this shall not constitute a waiver of such rights or remedies).
29.2
Any refusal to comply with any of the rules and provisions of the Terms of Use is not valid unless its description expressly indicates that the implementation of this rule or provision is optional.
29.3
No waiver by us of any of the provisions of the Terms of Use shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
Severability
30.1
If any competent authority determines any of the Terms of Use as invalid, unlawful, or unenforceable, they will be severed from the remaining terms, conditions, and provisions which will continue to be valid to the fullest extent permitted by law.
30.2
In those cases, the part deemed invalid or unenforceable shall be changed in accordance with current legislation.
Entire Agreement
31.1
The Terms of Use and any other documents, which were expressly referred to in them, constitute the entire agreement between you and us. They replace any prior agreement, understanding, or arrangement between you and us (spoken or written).
31.2
The company and the user agree that they do not rely on other representation, undertaking, or promise, which were given by the other or implied from anything said or written in negotiations between us except as expressly stated in the Terms of Use.
Third-Party Rights
32.
With the exception of the Operator’s Group companies, unless these Terms of Use expressly state otherwise:
- party or person, who does not have to follow these Terms of Use, has no right to enforce any of the terms under the Contracts (Rights of Third Parties);
- if it is mentioned, that a person or party, who is not a part of these Terms of Use, has the right to enforce any of its terms according to contracts of third party's rights, we reserve the right to rescind or vary these Terms of Use at our own discretion (and any other documents, which you entered into pursuant to or in connection with it) without your consent or the consent of that person/party.
Law and Jurisdiction
33.1
These Terms of Use shall be governed by and interpreted in accordance with the Cyprus laws and legislations.
33.2
This website is owned and operated by a company registered in the Republic of Cyprus, with its principal place of business at Atho, 6, 1087, Nicosia, Cyprus. All gambling services are provided by the parent company, with its registered address at Dr. Henri Fergusonweg 1, Curacao. The website is operated under eGaming License, issued Authorized and Regulated by the Government of Curacao.
Links
34.
If we provide hyperlinks to other websites, we do it for information purposes only. We are not responsible for the content or use of such websites or for the information they contain. You accept that you will not publish any links on the Website without our prior written permission.
AML Policy
35.1
For Deposits and Withdrawals.
AML Anti-Money-Laundering policy of www.spinline.com.
Introduction: This website is owned and operated by a company registered in the Republic of Cyprus, with its principal place of business at Atho, 6, 1087, Nicosia, Cyprus. All gambling services are provided by the parent company, with its registered address at Dr. Henri Fergusonweg 1, Curacao. The website is operated under eGaming License, issued Authorized and Regulated by the Government of Curacao.
35.2
The objective of the AML Policy: We seek to offer the highest security to all of our users and customers on www.spinline.com for that a three-step account verification is done to ensure the identity of our customers. The reason behind this is to prove that the details of the person registered are correct and the deposit methods used are not stolen or being used by someone else, which is to create the general framework for the fight against money laundering. We also take into the accord that depending on the nationality and origin, the way of payment and for withdrawing different safety measurements must be taken.
- www.spinline.com also puts reasonable measures in place to control and limit ML risk, including dedicating the appropriate means.
- www.spinline.com is committed to high standards of anti-money laundering (AML) according to the EU guidelines, and other jurisdictions, compliance and requires management & employees to enforce these standards in preventing the use of its services for money laundering purposes.
35.3
The AML program of www.spinline.com is designed to be compliant with:
- EU: “Directive 2015/849 of the European Parliament and of The Council of 20 May 2015 on the prevention of the use of the financial system for money laundering”
- EU: “Regulation 2015/847 on information accompanying transfers of funds”
- EU: Various regulations imposing sanctions or restrictive measures against persons and embargo on certain goods and technology, including all dual-use goods
- BE: “Law of 18 September 2017 on the prevention of money laundering limitation of the use of cash
- TN: Organic Law No. 2015-26 of August 7, 2015, relating to the fight against terrorism and the suppression of money
- TN: Basic Law No. 9 of 2019 dated 23 January 2019 amending and completing Organic Law No. 26 of 2015 of August 7, 2015, relating to combating terrorism and preventing money laundering.
35.4
Definition of money laundering
Money Laundering is understood as:
- The conversion or transfer of property, especially money, knowing that such property is derived from criminal activity or from taking part in such activity, to conceal or disguise the illegal origin of the property or of helping any person who is involved in the commission of such an activity to evade the legal consequences of that person or companies action;
- The concealment or disguise of the true nature, source, location, disposition, movement, rights with respect to, or ownership of, property, knowing that such property is derived from criminal activity or an act of participation in such activity;
- The acquisition, possession, or use of property, knowing, at the time of receipt, that such property was derived from criminal activity or from assisting in such activity;
- Participation in, association to commit, attempts to commit and aiding, abetting, facilitating, and counseling the commission of any of the actions referred to in points before.
- Money laundering shall be regarded as such even when the activities which generated the property to be laundered were carried out in the territory of another Member State or in that of a third country.
Organization of the AML for www.spinline.com.
AML policy changes and implementation requirements:
Each major change of www.spinline.com AML policy is subject to be approved by the general management of Customer identification and verification (KYC).
Customer identification and verification (KYC)
36.1
The formal identification of customers on entry into commercial relations is a vital element, both for the regulations relating to money laundering and for the KYC policy. This identification relies on the following fundamental principles:
A copy of your passport, ID card, or driving license, each shown alongside a handwritten note mentioning six randomly generated numbers. Also, a second picture with the face of the user/customer is required. The user/customer may blur out every information, besides the date of birth, nationality, gender, first name, second name, and the picture. To secure their privacy.
Please note that all four corners of the ID have to be visible in the same image and all details have to be clearly readable besides the name above. We might ask for all details if necessary.
An employee may do additional checks if necessary, based on the situation.
Proof of Address:
Proof of address will be done via different electronic checks, which use two different databases. If an electronic test fails, the user/customer has the option to make a manually proof.
A recent utility bill sent to your registered address, issued within the last 3 months, an official document made by the government that proves your state of residence, or an ID, if your valid address is represented on the back of the ID.
To make the approval process as speedy as possible, please make sure the document is sent with a clear resolution where all four corners of the document are visible, and all text is readable.
For example, An electricity bill, water bill, bank statement, or any governmental post addressed to you.
An employee may do additional checks if necessary, based on the situation.
36.2
Source of funds
If a player continuously deposits large amounts of money into the account, and if we deem it necessary, there is a process of understandings the source of wealth (SOW).
Examples of SOW are:
Ownership of business;
Employment;
Inheritance;
Investment;
Family.
The origin and legitimacy of that wealth must be clearly understood. If this is not possible an employee may ask for an additional document or prove.
The account will be frozen if the same user deposits either this amount in one go or multiple transactions which amount to this. An email will be sent to them manually to go through the above and information on the website itself.
www.spinline.com also asks for a bank wire/credit card to further ensure the Identity of the user/customer. It also gives additional information about the financial situation of the user/customer.
36.3
Reporting of Suspicious transactions on www.spinline.com
In its internal procedures, www.spinline.com describes in precise terms, for the attention of its staff members, when it is necessary to report and how to proceed with such reporting.
Reports of atypical transactions are analyzed within the AML team in accordance with the precise methodology fully described in the internal procedures.
Depending on the result of this examination and based on the information gathered, the AML team:
will decide whether it is necessary or not to send a report to the FIU, in accordance with the legal obligations provided in the Law of 18 September 2017;
will decide whether or not it is necessary to terminate the business relations with the customer.
36.4
Procedures
The AML rules, including minimum KYC standards, will be translated into operational guidance or procedures that are available on the Intranet site of www.spinline.com.
36.5
Data Security:
All data given by any user/customer will be kept secure, and will not be sold or given to anyone else. Only if forced by law, or to prevent money laundering data may be shared with the AML-authority of the affected state.
www.spinline.com will follow all guidelines and rules of the data protection directive (officially Directive 95/46/EC)
36.6
Contact us
If you have any questions about our AML and KYC Policy, please contact us by email: kyc@spinline.com.
If you have any complaints about our AML and KYC Policy or the checks done on your Account and your Person, please contact us by email: kyc@spinline.com.
KYC Policy
37.1
When a user selects to make a withdrawal inside the www.spinline.com Platform, then it is compulsory for them to perform a full KYC process after placing withdraw request. During this process, the user will have to input some basic details about themselves and then upload. A valid ID Document (ID, Passport, Driver’s License)
Additional documents may be requested if necessary as follows:
- A selfie of the customer holding his own ID document
- A bank statement/Utility Bill or any other valid proof of residence address
Once uploaded, the user will get an “In Progress” Status and the documents will now be on our side, and the “Verification Team” will review them in the shortest possible delay and email the user about the outcome:
- Approval
- Rejection
- More information needed – No Change in Status
When the user is on “In Progress” Status then
- They can use the platform normally
- They can deposit money into the platform
- They cannot make any withdrawals
37.2
Guideline for the “KYC Process”
- Proof of ID
- Full Name matches client’s name
- Date of birth matches the one entered by the Customer in the Account
- Document does not expire in the next 3 months
- Owner is over 18 years of age
- Proof of Residence
- Bank Statement or Utility Bill
- Full Name matches the client’s name and is the same as in the proof of ID.
- Date of Issue: In the last 3 months
- Selfie with ID
- Date of Issue: In the last 3 months
- Holder is the same as in the ID document above
- ID document is the same as in “1”. Make sure the photo/ID number is the same
37.3
Notes on the “KYC Process”
-The account verification can take up to 72 hours from the receipt of the necessary documents sent by email to: kyc@spinline.com Monday - Friday 9.00-18.00 (GMT+2).
- When the KYC process is unsuccessful then the reason is documented and a support ticket is created in the system. The ticket number along with an explanation is communicated back to the user.
- Once all proper documents are in our possession then the account gets approved.
37.4
Other AML measures
- If a user has not passed full KYC then he remains unable to withdraw winnings until the verification is completed successfully.
- If a user has passed the KYC process successfully then.
- There is a deposit limit per transaction (max €5,000)
- Before any withdrawal, there is a detailed algorithmic and manual check on the activity and balance of the user to see if the amount withdrawn is a result of proper activity in the platform.
-Under no circumstances may a user transfer funds directly to another user.
